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FAQ
What services are encompassed in your OEM offerings?
Our OEM offerings include customization services for appearance, printing, logo, colour, and packaging.
How can Geceninov contribute to establishing a unique brand identity for my company?
Our professional design team collaborates with clients to understand brand philosophies, creating personalized logos that align with their values. This process ensures a distinctive brand identity that stands out in the competitive market, fostering customer trust.
Is it possible to place a sample order?
Yes, we gladly welcome sample orders for quality testing, and we also accept mixed samples.
What is the estimated lead time for orders?
The sampling process typically requires 3-5 business days, while the lead time for mass production ranges from 20-35 business days.
Could you provide information on shipping methods and their respective delivery times?
We commonly utilize DHL, UPS, FedEx,or TNT for shipping, with an average delivery time of 3-5days. Additionally, we offer optional shipping methods, including airline and sea shipping.
Do you offer any guarantees for your products?
Yes, our products come with a warranty period of 1-2 years.
How is the process handled in case of a faulty product?
Our products go through precise and strict quality control, ensuring a defect rate of less than 0.2%. within the warranty period, we replace defective items in small quantities with new orders. For larger defective batches, we offer repairs and re-send the products. Alternatively, we can collaboratively explore solutions, which may include a recall based on specific circumstances.
ZHUAHI GECEN ELECTRONIC CO.,LTD.